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IVRS Solutions

Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient. An IVR system (IVRS) accepts a combination of voice telephone input and touch-tone keypad selection and provides appropriate responses in the form of voice, fax, call back, e-mail and perhaps other media.

Why a company needs an IVRSystem?

  • Classify your Business calls before they reach you
  • Enlarge your Help desk to customer care features with same resources
  • Handle simultaneous calls with smart interactive management
  • Integrate your valuable call data to CRM and mail
  • No Software or Hardware installations required
  • Outbound promotions via advanced voicemails
  • Experience new advanced standards of calling experience

How Does It Benefit Company?

61% of the mobile users say it’s important that
business give them a number to call instantly
70% of the mobile users have used the “Click-to-
Call” button
8% increase in conversion rate
Can get and analyse automated customers
feedback

Benefits of Using Our IVR Solutions are:

  • Track Incoming & Outgoing Calls
  • Professional IVR & Call Routing between teams
  • CRM Integration with customer support number
  • Call Recording/Data & Analysis
  • Click 2 Call widget to reduce communication lag
    for website visitors
  • Phone Number Verification.

Our IVRS solutions can be briefed like:

3
SUPER RECEPTIONIST

Super receptionist is a virtual personal receptionist that helps businesses to handle incoming callseffectively.

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6

K-BROADCAST

K-Broadcast allows to send outbound voice/text based messages to reach large number of people. It allows to target

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5

MISSED CALL SOLUTION

Verify your leads with missed dial solution. Provide best customer service by allowing the customers to sign up for a new feature or service.

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8
VIRTUAL AD NUMBER

“Virtual ad number” service lets you assign unique number for each advertising campaignand provides statistical data

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7
CLICK-TO-CALL

Click-to-call is a customizable widget which allows you to integrate on websites. With the help of this service website visitors

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4
SUPER TOLL-FREE

It comes with a whole new bunch of interesting features like advanced analytics, whitelisting, call routing and welcome

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9
CLOUD IVR

Never miss a lead. With the help of this service, assign valuable inbound calls to right department or person.

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10
VIRTUAL PAY PER CLICK NUMBER

Measure which AdWords campaign was more responsive by assigning unique PPC number

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2
KNOWLUS API

With KNOWLUS API, easily integrate the IVRS with your CRM. It helps to access all you IVRS statistics

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Complete IVRS Features

Dynamic Greetings

Greet each customer with a change oflanguage depending on customer location.

Pick Your VIP Number

Get a fancy and effective business phone number.

Advanced Call Forwarding

Automatically route incoming business calls to multiple phone numbers

Personalized IVR System

Collect the customer’s basic info even you are offline

Unified Management

Easily add, delete, modify and access from a single panel.

Outbound Dialler

set-up automatic reminders for payments or confirm orders.

Multi-Level IVR

Provide high-end customer support with 10 extensions.

Customize Extensions

Setup alerts & notifications Uniquely for each Extension

SMS Alerts

Appreciate each customer after every conversation.

Sticky Agent

Assign dedicated agent for repeated customer

QuickDial Basic

Simply integrate with instant messaging apps

QuickDial Plus

Generate leads from local search engines

Welcome Greeting

Choose an RJ voice to create effective welcome greetings

Post Call Hooks

A simple HTTP API for Forwarding calls into CRM, make a survey etc.

Call Recording

Monitor the quality of support by recording each call automatically

Click-to-Call

An instant calling widget to integrate on website, emails & ad campaigns

CRM Integration

Easy integration with CRMs like FreshDesk, Salesforce &Zendesk

Call Logs

Call logs helps to analyse customer’s behaviour by tracking call timings & call duration etc.

Blacklisting

Reach to the targeted audience by blacklisting nonessential callers.

Multi-Agent Access

Advanced protection for your database even in your brief absence.

Notifications

Receive alert notifications on calls and voicemails that unanswered

Mobile App

“Super Receptionist”
Available on Play Store.

Real-time Analytics

Get real-time reports on Campaigns and source of leads etc.