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SAP Enterprise Support


SAP Enterprise Support


In a complex business world to keep your business running smoothly and efficiently, enterprise support serves as a single point of access. Get the uniform and unified support for all your SAP solutions, whatever and how they’re deployed – in the cloud, on-premise, or in hybrid scenarios. From Ad hoc problem to structured, long-term knowledge acquisition, we offer learning content and services in several formats. Our enterprise support program drives by reducing the complexity of managing hybrid landscapes.

Benefits

Faster time to value for upgrades and implementations
Higher skill levels for improved project performance
Reduced training costs

Support Model


On-Site:

From functional to technical and basis the consultant team will support the customer ERP/Application maintenance to ensure the business process smoothly. Without any system or application issue a basic service level agreement (SLA) will be placed to support the desk operation and their functionality.

Remote:

To run day-to-day business operations effectively the consultant team of functional to technical and basis will support from AcuteSoft office. Application issues can be resolved with SLA (Service Level Agreement) to support desk operations and business functions.

Ticket Based:

In general, it is also called ‘Support on Demand’ model. A consultant person support to the specific Module/ Area as per the SLA (Service Level Agreement). Mostly this process is oriented from offshore where rectification on critical needs or escalated.

Support process :

A esteemed team is placed in any SAP Project for specifically for Individual/ multiple Customer(s) to work on. The below are the levels of process.

1. Project manager
2. Functional Lead
3. Technical Lead
4. Basis Lead and
5. Consultants

As everyone knows Project Manager will manage and monitor to ensure the customer support. Without affecting the business every customer gets the support from the dedicated team under Project Manager. To increase the IT efficiency and business operations the allocated person acts as an escalation for customers.

Moreover Functional and Technical leads will measure the support of tickets and impart the prerequisite solutions. Depending upon the issue the leads will interact with managers to resolve the customer requirement whenever required. After the Quality Inspection only leads will release the work and ensure the documentation or changes to the customer.

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