Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient. An IVR system (IVRS) accepts a combination of voice telephone input and touch-tone keypad selection and provides appropriate responses in the form of voice, fax, call back, e-mail and perhaps other media.
Why a company needs an IVRSystem?
- Classify your Business calls before they reach you
- Enlarge your Help desk to customer care features with same resources
- Handle simultaneous calls with smart interactive management
- Integrate your valuable call data to CRM and mail
- No Software or Hardware installations required
- Outbound promotions via advanced voicemails
- Experience new advanced standards of calling experience
How Does It Benefit Company?
61% of the mobile users say it’s important that
business give them a number to call instantly
70% of the mobile users have used the “Click-to-
8% increase in conversion rate
Can get and analyse automated customers
Benefits of Using Our IVR Solutions are:
- Track Incoming & Outgoing Calls
- Professional IVR & Call Routing between teams
- CRM Integration with customer support number
- Call Recording/Data & Analysis
- Click 2 Call widget to reduce communication lag
for website visitors
- Phone Number Verification.
Our IVRS solutions can be briefed like:
Super receptionist is a virtual personal receptionist that helps businesses to handle incoming callseffectively.
Super receptionist is a virtual personal receptionist that helps businesses to handle incoming callseffectively.It easily Integrates with any CRM or ERP and lets you access all your information seamlessly.
With Super Receptionist service a 10-digits mobile number or a 13-digits toll free number is provided where customers can get connected 24×7, with capability of 2 to 16 agents assignable with concerned requirement.
K-Broadcast allows to send outbound voice/text based messages to reach large number of people. It allows to target
K-Broadcast allows to send outbound voice/text based messages to reach large number of people. It allows to target the audience based on their region. It provides the features like sending single voice based message in different languages for promotional purpose.This service is very helpful to run promotional campaigns like elections promotions, confirm cash-on-delivery orders, collect research feedback, spread awareness, educate weaker sections of society and much more.
MISSED CALL SOLUTION
Verify your leads with missed dial solution. Provide best customer service by allowing the customers to sign up for a new feature or service.
Verify your leads with missed dial solution. Provide best customer service by allowing the customers to sign up for a new feature or service.With the help of missed call solutions, easily create surveys and polls and it is free of cost to your customer. Seamlessly access all your data by integrating with CRM.
VIRTUAL AD NUMBER
“Virtual ad number” service lets you assign unique number for each advertising campaignand provides statistical data
“Virtual ad number” service lets you assign unique number for each advertising campaignand provides statistical data of each number’s performance.This service is very useful for tracking which advertising campaigns are performing well.
Click-to-call is a customizable widget which allows you to integrate on websites. With the help of this service website visitors
Click-to-call is a customizable widget which allows you to integrate on websites. With the help of this service website visitors can easily contact for support and it is completely free of cost for your website
It comes with a whole new bunch of interesting features like advanced analytics, whitelisting, call routing and welcome
It comes with a whole new bunch of interesting features like advanced analytics, whitelisting, call routing and welcome greeting in any language to increase lead generation by up to 40%.
Never miss a lead. With the help of this service, assign valuable inbound calls to right department or person.
Never miss a lead. With the help of this service, assign valuable inbound calls to right department or person. Provide good customer service and do much more with cloud IVR
With KNOWLUS API, easily integrate the IVRS with your CRM. It helps to access all you IVRS statistics
With KNOWLUS API, easily integrate the IVRS with your CRM. It helps to access all you IVRS statistics right from your internal CRM.It helps to reduce the work load and allows you to access all your call logs, call recordings and more
Complete IVRS Features
Greet each customer with a change oflanguage depending on customer location.
Pick Your VIP Number
Get a fancy and effective business phone number.
Advanced Call Forwarding
Automatically route incoming business calls to multiple phone numbers
Personalized IVR System
Collect the customer’s basic info even you are offline
Easily add, delete, modify and access from a single panel.
set-up automatic reminders for payments or confirm orders.
Provide high-end customer support with 10 extensions.
Setup alerts & notifications Uniquely for each Extension
Appreciate each customer after every conversation.
Assign dedicated agent for repeated customer
Simply integrate with instant messaging apps
Generate leads from local search engines
Choose an RJ voice to create effective welcome greetings
Post Call Hooks
A simple HTTP API for Forwarding calls into CRM, make a survey etc.
Monitor the quality of support by recording each call automatically
An instant calling widget to integrate on website, emails & ad campaigns
Easy integration with CRMs like FreshDesk, Salesforce &Zendesk
Call logs helps to analyse customer’s behaviour by tracking call timings & call duration etc.
Reach to the targeted audience by blacklisting nonessential callers.
Advanced protection for your database even in your brief absence.
Receive alert notifications on calls and voicemails that unanswered
Available on Play Store.
Get real-time reports on Campaigns and source of leads etc.